Modified on: Mon, 26 Nov, 2018 at 10:23 PM
1. The merchant sends documents supporting the charge to the processor. Examples of documents which may support a charge include the following:
- Proof of purchase
- Proof of delivery
- Proof of address
- Any communication with the cardholder
- Signed contracts
2. The processor makes a decision about the chargeback. If it decides in favor of the merchant, the funds are put back into the merchant's bank account within five days; if it decides in favor of the customer, the funds are put back on the customer's card.
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